Oversee the overall daily operations of the branch to ensure smooth, efficient, and high-quality service delivery.
Ensure all operational procedures, SOPs, and company policies are consistently implemented.
Maintain a clean, safe, professional, and welcoming clinic environment at all times.
Ensure all facilities, treatment rooms, and equipment are properly maintained and operational.
Take full ownership of the branch’s monthly sales and profitability targets.
Develop and implement strategies to increase treatment sales, product sales, and customer retention.
Analyse sales performance, identify opportunities, and implement improvement plans.
Monitor daily sales reports, conversion rates, average spending per customer, and treatment package performance.
Drive marketing campaigns at branch level together with the marketing team.
Lead, motivate, coach, and develop the branch team to achieve individual and branch goals.
Conduct regular performance reviews and coaching sessions.
Build a positive, accountable, and high-performance working culture.
Ensure exceptional customer service throughout the patient journey.
Handle escalated customer complaints and resolve issues professionally.
Implement continuous improvements to enhance the overall patient experience.
Manage branch operating expenses within the approved budget.
Monitor branch profitability and identify opportunities to improve cost efficiency.
Minimize wastage, stock losses, and unnecessary operating expenses.
Ensure sufficient stock levels for products and consumables.
Monitor expiry dates and minimize inventory wastage.
Ensure proper maintenance of clinic equipment and company assets.
Ensure patient confidentiality and proper documentation.
Monitor infection control and hygiene standards.
Ensure all staff comply with professional and ethical standards.
Prepare monthly reports for Management.
Analyse branch KPIs and recommend improvement initiatives.
Conduct regular branch meetings to review performance and action plans.
Work closely with doctors, the Customer Service team, Marketing, HR, Finance, Operations, and other departments to achieve the Company’s objectives and ensure smooth branch operations.

Jawatan Kosong It Manager di Iskandar Puteri - October 2026

Urus Pemberitahuan

Aesthetic Clinic Branch Manager (Mandarin Speaker)