As a Business Analyst at YTL Cement, you will be responsible for supporting your Product Manager/Project Manager on the following: (1) gathering user requirements and documenting specifications; (2) contributing to the solutioning process; (3) working on UI/UX prototypes; (4) creating and implementing test plans/cases/scenarios to ensure software meets user functional and quality requirements before product release and (5) providing training and support to business users, including maintenance of user documentation and troubleshooting of issues where necessary.

Responsibilities

Maintain comprehensive projects and policy documentation in relation to the above.
Conduct market/user research to detail out user requirements, user stories, user journeys, process flows, etc.
Facilitate discussions/workshops/design sprints to identify gaps/additional business needs.
Illustrate design ideas and business processes using storyboards, process flows and wireframes.
Develop UI/UX prototypes that illustrate how sites function and look like.
Document all user requirements, storyboards, process flows, wireframes and business rule into functional specification documents.
Collaborate with end-users, product teams and development teams to ensure projects are completed to standard.
Prepare test cases, test scenario and conduct user-centric testing up to UAT.
Prepare functional documentation for configuration setup, user training documents and customizations.
Provide on-going training and support to end-users.
Compile and analyze data, processes, troubleshoot problems, and identify areas for improvements.

Qualifications

Bachelor's Degree in Computer Science, Information Technology, Computer Engineering or equivalent.
Strong analytical and problem-solving skills.
Exceptional attention to detail.
Strong written and verbal communication skills in English.
Adaptable to change and able to work both independently and as part of a team.
Excellent time management skills, with an ability to operate under pressure and be deadline driven.
Familiarity with core business processes (e.g., sales, supply chain management, finance) or knowledge/working experience with UI/UX design/wireframing tools (i.e. Figma) would be an added advantage.

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Opportunities for promotion
Professional development

Ability to commute/relocate:

Bukit Bintang: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

How long is your notice period?
What is your expected salary?

Education:

Bachelor's (Preferred)

Experience:

Business analysis: 1 year (Preferred)

Work Location: In person

Jawatan Kosong IT Quality Assurance di Bukit Bintang - November 2026

Urus Pemberitahuan

IT Business Analyst