Core Responsibilities

Virtualization & Server Management: Monitor, provision, and configure virtual machines (VMs) using VMware vSphere (ESXi hosts and vCenter Server) to support internal infrastructure requirements.
Endpoint Security Management: Deploy, administer, and monitor enterprise Endpoint Detection and Response (EDR), Antivirus, and anti-malware solutions across all corporate laptops, desktops, and servers. Conduct regular OS/software patch management, enforce mobile device management (MDM) security policies, oversee full-disk encryption (BitLocker/FileVault), and respond to basic security alerts or endpoint vulnerabilities.
Exchange & Email Administration: Perform basic Microsoft Exchange Administration tasks, including managing enterprise user mailboxes, configuring shared mailboxes, setting up distribution groups, managing mail flow rules, and troubleshooting email delivery or synchronization issues.
Printer & Peripherals Maintenance: Manage the setup, deployment, and ongoing maintenance of networked office printers, heavy-duty label/barcode printers (crucial for distribution), and multi-function peripherals (MFPs). Configure print servers, manage queue deployments, map network printers for users, and coordinate with third-party vendors for hardware servicing and lease replacements.
Technical Support: Diagnose and resolve complex hardware, software, and corporate operating system (Windows/macOS) issues
Identity & Access Management: Manage user lifecycles (onboarding/offboarding), security group permissions, and cloud identity profiles using Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365.
Network Connectivity: Maintain and troubleshoot secure local connections, including LAN/WAN, Wi-Fi setups, secure VPN tunnels, DNS/DHCP configurations, and basic firewall rules.
Backup & Performance Monitoring: Conduct host performance monitoring, allocate hardware resources (CPU/RAM/Datastores), manage VM snapshots, and regularly verify operational system and data backups.
IT Asset & Inventory Management: Log incidents accurately in our ITSM ticketing system while tracking hardware lifecycles, software licenses, and compliance standards.

Requirements & Qualifications

Experience: Minimum 3 years of hands-on experience in an IT support, desktop engineering, or systems administration environment.
Specialized Expertise:
At least 1–2 years of active exposure deploying or maintaining VMware systems.
Practical experience dealing with Microsoft Exchange Online (M365) or hybrid/on-premise Exchange Server setups.
Proven experience with corporate endpoint security suites (e.g., Microsoft Defender for Endpoint, CrowdStrike, Trend Micro, or Sophos) and centralized patch management tools.
Experience troubleshooting network print environments, thermal label printers, and managing print queues.

Pay: RM4,000.00 - RM5,000.00 per month

Work Location: In person

Jawatan Kosong Job Vacancy di Selangor - November 2026

Urus Pemberitahuan

JOB VACANCY: IT Support Engineer (Systems - Security Focus)