JOB RESPONSIBILITIES:

Coordinate administrative matters between the Delivery Hub and originating branches.
Coordinate vehicle stock transfers and logistics arrangements with CRA/transport partners.
Manage customer appointment details, delivery calendar and booking records.
Ensure all vehicle and handover documents are complete, accurate and properly filed.
Support Delivery Specialists with documentation and last-minute delivery issues.
Record and track customer concerns and outstanding issues until closure.
Coordinate service-booking requests with the Aftersales team.
Maintain the Delivery Tracker and update vehicle/customer delivery status.
Track outstanding OTPs and support timely closure.
Provide basic delivery volume, schedule and documentation reports.
Support administrative activities for weekend delivery operations.

JOB REQUIREMENTS:

Diploma/Degree in Business Administration, Operations or related field.
1–3 years of experience in administration, automotive, logistics or customer service.
Good coordination, communication and administrative skills.
Strong attention to detail and documentation accuracy.
Good follow-up and problem-solving skills.
Proficient in Microsoft Office, particularly Excel.
Able to coordinate with multiple branches and stakeholders.
Able to work weekends and in a fast-paced environment.