Operation:

1. To ensure that restaurant operate efficiently and profitably while maintaining their reputation and ethos.

2. Work as communicator between outlet pic or management and subordinates.

3. Supervise and support the operation for all outlet assigned.

4. Train, motivate, supervise, communicate and evaluate food & beverage service staff in accordance with operating policies

5. Assist to prepare training materials for outlet staff training.

6. Conduct onsite training (operation guideline & customer service) based on schedule arranged

7. Prepare all documents for PBT application & Ensure all PBT license renew before expiry date.

8. Involve in new outlet opening.

9. To ensure the achievement of monthly profit and sales

10. Assist HOD in audit and review outlet performance.

11. Ensuring compliance with licensing, hygiene and health and safety legislation / guidelines.

12. Liaising with customers, employees, purchasing, and licensing authorities

13. Weekly reporting on outlet performance includes stocks & staff.

14. Assist food safety audit and halal department.

15. Audit outlet and handling complaint.

16. Regularly check outlet CCTV.

17. Must always travel outlet to outlet

18. Cover Penang, Kedah area or other states

19. Based in Penang outlet.

20. Travel to outstation as arranged by immediate superior or the Management

21. Performs other job-related duties as assigned by immediate superior or the Management.

Daily Task:

1. Ensure all outlet has enough manpower to run the business.

2. Arrange manpower accordingly by follow labor cost guideline.

3. Check morning & closing report for each outlet, follow-up with outlet pic and ensure closing report sent completely.

4. Check Supervisor’s daily report, and record all the issue reported.

5. Check and ensure stock is sufficient in daily basis.

6. Outlet visit report includes:

- Outlet condition

- Staff performance

- Product quality

- Stock issue

- Other highlighted issue

Contact now:

Ms. Cassly – 012-2207363

Jawatan Kosong Operation Officer di Pulau Pinang - November 2026

Operation Executive (D'laksa Northern Region)