Grow Your Career With Us!!!

Learn from industry specialists. Grow your skills. Build your career.

Whether you are a fresh graduate or an experienced professional, you will have the opportunity to work closely with experienced specialists, gain end-to-end exposure to business operations, and develop practical knowledge across different areas of the business.

About the role

This role involves handling export and import documentation, responding to customer enquiries across multiple communication channels, and processing orders, returns, and exchanges. You will coordinate with warehouse and logistics teams, manage customer feedback and after-sales support, maintain accurate records, and support daily sales, administrative and operational tasks.

Key responsibilities

Handle and process customer and sales invoices/documents accurately, including invoice preparation, verification, and record maintenance & promptly amending and updating invoices whenever there are changes.
Respond to customer enquiries through various communication channels, including phone calls, email, WhatsApp, online chat and e-commerce platforms such as Shopee, Lazada, TikTok and other relevant platforms, in a professional and friendly manner
Process customer orders, returns, and exchanges accurately and efficiently
Coordinate closely with warehouse and logistics teams to ensure timely order fulfilment and delivery
Handle customer feedback, resolve issues promptly, and provide excellent after-sales support, including after-hours customer service support
Maintain accurate customer records, transaction details, and administrative documentation
Support daily sales, administrative and operational tasks/activities to ensure smooth business operations
Perform any other ad-hoc duties assigned from time to time

Jawatan Kosong Patience di Johor - October 2026

Urus Pemberitahuan

Customer Support Representative

Customer Service Representative