Strong interpersonal and communication skills with the ability to build and maintain effective relationship with customers and internal & external stakeholders.
Well organized and able to handle multiple client accounts simultaneously.
Proficient in both English and Mandarin (spoken and written) is required to support effective communication and collaboration with key stakeholders and China counterparts.
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Skills: Exceptional team leadership, analytical problem-solving capabilities, and stakeholder communication skills to handle escalated consumer grievances.
The General Manager of Customer Service Operations is responsible for strategically leading and overseeing aftersales operations, customer experience initiatives, and workshop maintenance activities across authorized service centre. The primary mission is to optimize service revenue, lead and motivate technical teams, ensure adherence to regulatory standards, and maximize the Customer Satisfaction Index.
Education : A Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, Business Administration, or a related field.
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