Assistant Vice President, Security Communications & Technology

Location: Genting Highlands
Department: Security
Reports to: Vice President Security / Chief Operating Officer

About the Role

We are a leading integrated resort in Malaysia, seeking an AVP, Security Communications & Technology to provide strategic and operational leadership for integrated security services across the resort, including business continuity and crisis management oversight.

You will lead the 24-hour Command Centre and Security Monitoring Centre, along with the technology and communications systems that protect our guests, employees, assets, reputation, and business continuity. Working closely with the Vice President Security, you will shape strategy, drive operational excellence, and lead transformation initiatives that make us a leader in integrated resort security.

Key Responsibilities

Security Technology & Operations

Align physical security technology with operational needs and develop a long-term technology roadmap
Lead the development and operation of CCTV, access control, radio communications, body-worn cameras, visitor management, key management, drone operation/detection (where applicable), video analytics and AI-enabled monitoring, and integrated command platforms
Oversee major projects and capital upgrades, and ensure the cybersecurity of operational systems
Introduce data-driven reporting for senior executives
Partner with Security Operations, Surveillance, Emergency Management, IT, and Engineering so technology genuinely improves operational capability

Command & Emergency Management

Provide executive oversight of the 24-hour Command and Emergency Management Centre
Develop and maintain emergency response plans for fire, medical emergencies, natural disasters, and security incidents
Lead emergency response coordination with emergency services, fire services, and internal departments during critical incidents
Run regular drills, tabletop exercises, and training
Ensure effective monitoring of critical systems, including fire and life safety, emergency communications, incident management, crisis notification platforms, and AI capabilities such as facial recognition, number plate recognition, RFID/GPS patrol tracking, and AI-enhanced CCTV
Maintain business continuity capability

Risk Management & Compliance

Identify and assess operational risks and implement mitigation strategies aligned with corporate standards and local regulations
Monitor trends and incidents to strengthen preventative measures
Ensure compliance with local laws, licensing requirements, and company policies
Ensure AI systems are deployed responsibly and ethically, protecting individuals’ privacy and preventing unethical or unlawful use

Financial Management

Develop operating and capital budgets, monitor expenditure, and identify efficiencies
Ensure value for money across security contracts and technology investments

Team Leadership & Stakeholder Engagement

Lead, coach, and develop the Command Centre team, building a culture of integrity, accountability, professionalism, and service excellence
Lead workforce and succession planning
Represent Security at executive meetings and advise senior leadership on security risks and safety improvements
Build relationships with law enforcement, fire and rescue, emergency services, government agencies, and resort operations teams

Requirements

Experience & Knowledge

7–10 years in senior security leadership or a similar environment
Experience in emergency management, response, and crisis management
Background in integrated resorts, casinos, aviation, critical infrastructure, or large entertainment venues, with project management experience
Demonstrated leadership of large, multidisciplinary teams
Strong background in security technology and command/control centres
Strong working knowledge of information technology and emerging technologies
Law enforcement experience is not necessary

Skills

Strong communication and investigation skills
Sound knowledge of risk management and emergency response planning
Ability to balance security presence with a high level of guest service
Proficiency in reading, writing, and understanding English

Qualifications

Industry-related certification in security or law enforcement
Preferred: Emergency and Crisis Response certification, Certified Crisis Management Officer, or Crisis Management & Business Resilience certification

How Success Is Measured

Agreed security service levels maintained
Improved emergency response times
Fewer security incidents and stronger guest and employee safety metrics
Capital projects delivered on time and within budget
Regulatory compliance achieved
Business continuity readiness maintained
Reduced technology downtime
Higher employee engagement and stronger cross-functional collaboration

To apply, please submit your CV through the application link provided.

Pay: RM14,000.00 - RM18,000.00 per month

Work Location: In person

Jawatan Kosong Security di Genting Highlands - November 2026

Urus Pemberitahuan

AVP, Security Communications - Technology

AVP, Security Communications - Technology