Must have experience working in an IT service environment within a complex and diverse organization.
Minimum of 7 - 10 years of experience working in a service environment where ITIL service management principles and processes (Service Transition, Change, Release, or Operations) are implemented.
Previous experience in a customer-facing role or Shared Services Environment is an added advantage.
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Minimum of 7-10 years of relevant experience, particularly in application development and support role in managing HRMS and Time and Attendance system.
Possess certification in HCM from Oracle or SAP, and hold certification in Business Analysis (e.g., CBAP, CCBA), as advantages.
Possess strong knowledge of HRMS modules and functionalities, such as personnel management, learning and development, benefit administration, and performance management.
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At least 7 - 10 years of experience in IT or a related field, and of Enterprise level information systems with at least 5 years in incident or or other ITIL process management roles.
Strong understanding of ITIL framework and IT Operation activities; ITIL Foundation certification required (Intermediate or Expert preferred). At least ITIL Intermediate v3 or 4 Certified.
Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy, Ivanti, Jira Service Management).
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