Business Development & Customer Acquisition

Identify, prospect, and develop new business opportunities within corporate, commercial, SME, and enterprise markets.
Proactively reach out to potential customers through cold calling, email outreach, networking, referrals, and customer visits.
Build and expand the company’s customer base to achieve assigned sales targets.
Identify opportunities to cross-sell and upsell IT products, software solutions, and infrastructure services.
Develop new customer accounts and explore opportunities within existing accounts.

Sales & Account Management

Manage the entire sales cycle, from initial customer engagement and requirement gathering to quotation, negotiation, and deal closure.
Establish and maintain strong relationships with customers to encourage repeat business and long-term partnerships.
Understand customer business needs and recommend suitable IT products and solutions.
Follow up consistently on quotations, proposals, and pending sales opportunities.
Maintain regular communication with customers to ensure customer satisfaction and identify future business opportunities.

3. IT Solutions & Product Sales

Promote the company’s IT offerings, including laptops, desktops, servers, storage, networking equipment, software licensing, and data centre solutions.
Identify opportunities for software customization, IT infrastructure projects, and other technology-related services.
Work closely with technical consultants, engineers, and software programmers to develop suitable solutions for customers.
Coordinate product demonstrations, proof-of-concept (POC) presentations, and technical discussions when required.
Keep up to date with new IT products, technology trends, vendor promotions, and market developments.

4. Quotation, Negotiation & Deal Closure

Prepare quotations, sales proposals, and commercial submissions based on customer requirements.
Coordinate with suppliers and distributors to obtain competitive pricing, product availability, and delivery lead times.
Negotiate pricing and commercial terms while maintaining the company’s targeted gross profit margins.
Monitor quotation status and actively follow up to improve conversion rates.
Coordinate purchase orders, order processing, delivery arrangements, and customer acceptance with the relevant internal teams.

5. Sales Pipeline & Performance Management

Achieve assigned monthly, quarterly, and annual sales revenue and gross profit targets.
Maintain an updated sales pipeline, including prospective customers, opportunities, quotations, and expected closing dates.
Submit regular sales reports, forecasts, and updates to management.
Monitor sales performance, identify potential shortfalls, and implement corrective actions to achieve targets.
Maintain accurate customer information, sales records, and account activities in the company’s designated system.

6. Internal & Vendor Coordination

Work closely with technical teams to ensure proposed solutions meet customer requirements.
Liaise with vendors, distributors, and business partners to obtain product information, pricing, technical support, and deal registration where applicable.
Coordinate with purchasing, logistics, finance, and operations teams to ensure smooth order fulfilment.
Escalate customer issues, delivery concerns, and commercial matters to the appropriate personnel when necessary.

7. Customer Service & Business Growth

Provide timely responses to customer enquiries and ensure professional communication throughout the sales process.
Address customer concerns and coordinate with the relevant teams to resolve issues.
Monitor customer satisfaction and identify opportunities to strengthen existing business relationships.
Support company marketing activities, product presentations, industry events, and other business development initiatives.
Uphold the company’s professional standards, confidentiality requirements, and business ethics.

Jawatan Kosong Transport di Bayan Lepas - Oktober 2026

IT Support Executive