Key Responsibilities

Plan, manage and monitor the overall daily operations of the company and assigned projects.
Supervise and monitor the performance of Operation Officers, Supervisors and operational staff.
Ensure all projects meet contractual requirements, including manpower, working hours, attendance, discipline and service standards.
Monitor the operational status of all assigned projects and ensure operational issues are resolved promptly.
Conduct regular site visits and inspections to monitor service quality, manpower and site conditions.
Coordinate manpower requirements for existing and new projects together with the HR Department.
Monitor the recruitment and deployment of security guards and cleaning personnel to ensure sufficient manpower at all project sites.
Manage and resolve operational issues, customer complaints and service-related matters professionally.
Maintain good working relationships with clients and relevant stakeholders.
Monitor and evaluate operational performance and ensure KPI and company standards are achieved.
Prepare and submit weekly/monthly operational reports to Management.
Conduct regular operational meetings with the Operations team and follow up on outstanding issues.
Ensure compliance with company SOPs, client requirements, contractual terms and operational procedures.
Monitor the availability and proper distribution of uniforms, equipment, cleaning materials and other operational supplies to project sites.
Assist in the planning and mobilisation of new projects, including manpower, equipment and operational requirements.
Support the preparation and execution of tenders and e-procurement activities when required.
Identify operational risks and implement appropriate corrective and preventive actions.
Provide leadership, guidance and coaching to the Operations team to improve productivity and service delivery.
Perform other duties and responsibilities as assigned by Management from time to time.

Requirements

Diploma or Bachelor’s Degree in Business Administration, Operations Management, Management or related field.
Minimum 2 years of relevant experience in operations management or site operations.
Experience in security services, cleaning services, facilities management or related industries will be an added advantage.
Experience in managing multiple projects, manpower and operational teams is preferred.
Strong leadership, problem-solving and decision-making skills.
Good communication and interpersonal skills.
Able to handle customer complaints and operational issues professionally.
Good knowledge of manpower planning, site operations and project coordination.
Proficient in Microsoft Office, especially Microsoft Word and Excel.
Proficient in Adobe Acrobat for preparing, editing, reviewing and managing documents.
Able to prepare reports, documentation and operational records accurately.
Willing to travel for site visits when required.
Able to work independently and manage multiple priorities.
Possess a valid driving licence and own transportation will be an added advantage.

What We Offer

Pay: RM2,300.00 - RM2,500.00 per month

Work Location: In person

Jawatan Kosong Zb Group di Sabah - Oktober 2026

Urus Pemberitahuan

OPERATION MANAGER