Company Description Lion Parcel (PT Lion Express) is a logistics company established in 2013 that provides first, middle, and last-mile delivery services for domestic and international shipments. Supported by more than 7,000 agents, 15,000 delivery couriers, and 3,000 fleets, its network covers 98% of sub-districts across Indonesia and over 50 countries worldwide. Leveraging Lion Group’s extensive infrastructure, Lion Parcel focuses on connecting people and businesses without limitations of time and distance. With a vision to be the most reliable and seamless logistics company, the organization emphasizes continuous innovation and operational excellence. More than 1,000 team members collaborate to deliver high-quality, customer-focused logistics solutions for the Indonesian market and beyond.

Role Description The Head of Ground Operations is a full-time, on-site role based in Bandar Sunway, responsible for leading and optimizing day-to-day ground logistics activities. This position oversees hub and depot operations, including sorting, loading, unloading, and routing to ensure timely and accurate deliveries across the network. The role includes managing operational teams and supervisors, setting performance targets, and ensuring adherence to safety, service quality, and compliance standards. The Head of Ground Operations analyzes operational data, identifies process improvements, and implements best practices to increase productivity and cost efficiency. Collaboration with cross-functional teams such as transportation, customer service, and technology is essential to maintain seamless end-to-end logistics operations and support strategic growth initiatives.

Qualifications

Demonstrated leadership in logistics or ground operations, with experience managing large teams, performance metrics, and multi-site facilities.
Strong operational planning and process improvement skills, including capacity planning, workflow optimization, and continuous improvement methodologies (e.g., Lean, Six Sigma).
Proficiency in logistics and supply chain management, including hub operations, route planning, fleet utilization, and last-mile delivery coordination.
Solid analytical and problem-solving abilities, with experience using operational data, dashboards, and KPIs to drive decisions and corrective actions.
Effective communication and stakeholder management skills, with the ability to collaborate across departments and influence operational and strategic outcomes.
Knowledge of health, safety, and regulatory requirements related to logistics and ground operations, with a commitment to maintaining safe working environments.
Hands-on experience with logistics management systems, warehouse management systems, or related operational technology platforms.
Bachelor’s degree in Logistics, Supply Chain Management, Business, Operations Management, or a related field; advanced degree is an advantage.
Prior experience in high-volume logistics, courier, express, or e-commerce delivery environments is highly beneficial.
Ability to work on-site in Bandar

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