JOB DESCRIPTION

Operations Manager

Department: Operations
Reports To: General Manager / Director

Job Summary

The Operations Manager is responsible for overseeing the overall daily operations of Pack & Go Express, ensuring efficient logistics, shipment processing, outlet performance, and service delivery. This role focuses on improving operational efficiency, maintaining service quality, controlling operational costs, and achieving company KPIs while delivering an excellent customer experience.

Key Responsibilities

1. Operations Management

Oversee daily operational activities across all business operations.
Ensure shipments are processed accurately and delivered on time.
Monitor operational workflow and continuously improve efficiency.
Ensure compliance with company policies and Standard Operating Procedures (SOP).

2. Logistics & Shipment Coordination

Coordinate shipment schedules and delivery operations.
Manage courier partners, transportation, and routing plans.
Optimize logistics processes to minimize delays and operational costs.

3. Outlet Operations

Monitor outlet performance, shipment volume, and operational productivity.
Ensure outlets comply with operational procedures and service standards.
Resolve operational issues promptly to maintain smooth operations.

4. Performance Monitoring

Monitor operational KPIs and prepare regular performance reports.
Analyse operational data to identify improvement opportunities.
Implement corrective actions to improve operational performance.

5. Team Leadership

Lead, supervise, and develop the Operations team.
Conduct coaching, training, and performance evaluations.
Foster a culture of accountability, teamwork, and continuous improvement.

6. Cost Management

Monitor logistics and operational expenses.
Identify cost-saving initiatives without compromising service quality.
Improve operational efficiency and productivity.

7. Customer Service & Problem Resolution

Handle operational escalations, customer complaints, and service recovery.
Ensure issues are resolved efficiently within the agreed service level.
Work closely with relevant departments to enhance customer satisfaction.

8. Continuous Improvement

Review operational processes regularly.
Recommend and implement operational improvements.
Support business expansion and new operational initiatives.

Job Requirements

Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, Operations Management, or related field.
Minimum 5 years of experience in operations, logistics, or supply chain management.
Strong leadership and people management skills.
Excellent analytical and problem-solving abilities.
Good communication and stakeholder management skills.
Proficient in Microsoft Office (Excel, Word, PowerPoint).
Experience in courier, logistics, or e-commerce operations is an added advantage.

Pay: From RM5,000.00 per month

Work Location: In person

Minaz Sdn Bhd

Jawatan Kosong di Minaz Sdn Bhd

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