Technical Support & Troubleshooting

Provide first-level and second-level support for desktops, laptops, printers, scanners, and other peripherals.
Resolve hardware, software, and network issues in a timely manner to minimize downtime.
Assist users with applications such as MS Office, email systems, ERP, and production software.

2. Infrastructure Management

Install, configure, and maintain computer systems, servers, routers, switches, access points, CCTV, biometric systems, etc.
Monitor and manage LAN/WAN connectivity, Wi-Fi performance, and network security.
Maintain backup systems and disaster recovery procedures.

3. Manufacturing Systems Support

Assist in the maintenance and troubleshooting of ERP/MRP systems used for production planning, inventory management, and quality tracking.
Support shop-floor devices (HMI terminals, barcode scanners, production PCs).
Coordinate with production teams to ensure minimal IT-related disruption to operations.

4. Cybersecurity & Compliance

Implement and monitor basic cybersecurity practices, including antivirus updates, user access controls, and password policies.
Ensure IT policies and SOPs are followed across departments.
Support audits, compliance checks, and documentation.

5. Asset & Vendor Management

Maintain accurate records of IT assets, licenses, and warranties.
Coordinate with vendors for procurement, repair, and maintenance of IT equipment.
Evaluate new hardware/software solutions as required.

6. Documentation & Reporting

Qualifications & SkillsEducation

Bachelor’s degree / Diploma in Information Technology, Computer Science, or related field.

Experience

1–3 years of experience in IT support or system administration (manufacturing or industrial environment preferred).

Technical Skills

Strong knowledge of Windows OS, MS Office, and basic networking.
Hands-on experience with routers, switches, firewalls, and CCTV systems.
Familiarity with ERP systems (SAP, Oracle, Tally, or industry-specific ERPs).
Basic understanding of servers, virtualization, and backup tools (advantageous).

Soft Skills

Strong problem-solving and analytical ability.
Good communication and teamwork.
Ability to work under pressure and multitask in a fast-paced manufacturing environment.
High level of integrity and attention to detail.

Work Conditions

On-site role with regular interaction on the shop floor.
May require availability during emergencies or planned production maintenance windows.

Job Type: Full-time

Pay: RM3,500.00 - RM3,800.00 per month

Benefits:

Work Location: In person

MK PRECISION CASTINGS (M) SDN. BHD.