Greet and welcome guests upon arrival, ensuring a positive first impression.
Register guests, assign rooms, and issue room keys in an efficient and friendly manner.
Answer phone calls and respond to guest inquiries, providing accurate information about hotel services, local attractions, and directions.
Handle guest check-ins and check-outs, processing payments and resolving any billing discrepancies.
Maintain a clean and organized reception area, ensuring a professional and welcoming environment.
Respond promptly and efficiently to guest requests, complaints, and concerns, escalating issues to management when necessary.
Perform housekeeping duties, including cleaning guest rooms, bathrooms, and common areas to maintain a high standard of cleanliness and hygiene.
Change bed linens, towels, and amenities in guest rooms, ensuring they are well-stocked and presented neatly.
Report any maintenance issues or damages in guest rooms or common areas to the appropriate department for prompt repair.
Adhere to hotel policies and procedures regarding guest privacy, security, and safety.
Manage lost and found items, ensuring proper documentation and storage.
Assist with laundry duties, including washing, drying, and folding linens and towels.
Collaborate with other hotel staff to ensure seamless guest service and satisfaction.
Monitor and maintain inventory of cleaning supplies and amenities, notifying management when restocking is needed.
Handle guest requests for extra amenities or services, such as extra towels, pillows, or wake-up calls.

Napz Holdings Berhad