Manage the delivery of server orders and provide after-sales maintenance to customers.
管理服务器订单的交付，并为客户提供售后维护。
Diagnosing and resolving various hardware, software, server, and network issues.
诊断和解决各种硬件、软件故障、服务器故障和网络故障等问题。
Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.
收集、分析和解决客户在售前和售后遇到的技术问题。
Adhere to strict work handover protocols and provide consistent and accurate information.
严格按照规范做工作交接，保证信息同步准确。
Follow the company's customer service standards and procedures and stay up-to-date with the latest products and technologies.
遵循公司的客户服务标准和流程，及时了解最新的产品和技术。
Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service.
确保客户满意并维护公司卓越客户服务的声誉。

About Us

NETFORGE SOLUTION SDN. BHD. is a global IDC and cloud infrastructure provider, offering server rentals, high-protection CDN solutions, and cloud hosting services to international clients. We are dedicated to delivering high-performance, reliable cloud solutions to customers around the world.

Location: Sunway Velocity, Kuala Lumpur

Working Hours are based on a shift schedule:

Morning Shift: 8a.m. – 5p.m./ Afternoon Shift: 1p.m. – 10p.m. / Night Shift: 10p.m. – 8a.m. (next day)
Off Days:

Morning & Afternoon Shifts: 6 off days per month

Night Shift: 15 off days per month

Note: Off days are not fixed on weekends and may vary according to the duty roster.

Kindly send your resume to WhatsApp +603 9226 7186 or email HR@jens.com

Come join a team that’s passionate, supportive, and always ready to take on new challenges together.

Netforge Solution Sdn. Bhd.

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