Outlet Operations Management
- Monitor and oversee the day-to-day operations of coffee outlets to ensure smooth and efficient operations.
- Ensure outlets comply with company SOPs, operational standards, service quality, and hygiene requirements.
- Conduct regular outlet visits to identify operational issues and ensure timely resolution.
- Monitor staff performance, outlet cleanliness, product quality, and customer service standards.
Staff Scheduling & Workforce Management
- Prepare and manage staff schedules based on outlet manpower requirements and business needs.
- Ensure sufficient manpower coverage for daily operations, peak hours, weekends, and public holidays.
- Monitor staff attendance, punctuality, leave, and shift arrangements.
- Coordinate staff deployment between outlets when required.
Inventory & Warehouse Management
- Conduct regular inventory and stock takes for warehouse and outlet supplies.
- Monitor stock levels, usage, wastage, and inventory movement to ensure sufficient supplies are available.
- Coordinate with relevant teams on stock replenishment and distribution to outlets.
- Identify discrepancies and implement appropriate measures to minimize stock loss and wastage.
Training & Staff Development
- Conduct and coordinate training for baristas and outlet staff on operational procedures, product knowledge, customer service, and company SOPs.
- Support the onboarding and training of new outlet employees.
- Monitor staff competency and provide coaching or guidance where necessary.
Operational Monitoring & Reporting
- Monitor overall outlet performance and identify areas for operational improvement.
- Conduct regular checks and inspections to ensure outlets maintain the required operational and brand standards.
- Prepare operational reports and provide updates to management on outlet performance, manpower, inventory, and operational issues.
- Work closely with relevant departments to resolve operational matters and improve efficiency.

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