We are looking for a proactive and relationship-driven Customer Success Executive (CSE) to join Octovis.

This is not a traditional Customer Service or Technical Support role.

You will be the main relationship owner for your assigned customers — from the first interaction, product demonstration and closing, all the way through onboarding, Go-Live, adoption and long-term customer growth.

Your role is to understand the customer’s business, build trust, help them successfully adopt Octovis, and develop a strong long-term relationship.

Key Responsibilities

Lead & Customer Acquisition

* Follow up with assigned leads and potential customers

* Build relationships with business owners and key decision-makers

* Understand customers’ businesses, operations and pain points

* Conduct discovery sessions and business assessments

* Conduct product demonstrations based on actual customer needs

* Recommend suitable Octovis solutions, packages and products

* Explain pricing and handle customer objections

* Maintain consistent and timely follow-ups

* Keep lead stages, customer information and next actions updated in CRM

* Convert qualified opportunities into customers

Customer Onboarding

* Take ownership of the customer journey after closing

* Guide new customers through the onboarding process

* Understand their operational setup and requirements

* Coordinate the necessary information and preparation for implementation

* Conduct or arrange system training

* Ensure customers understand how to use Octovis effectively

* Guide customers towards a successful Go-Live

Customer Relationship

* Be the main relationship owner for assigned customers

* Build strong, trusted and long-term customer relationships

* Maintain regular communication and customer check-ins

* Understand customers’ changing business needs and challenges

* Proactively reconnect with inactive or less-engaged customers

* Maintain important customer interactions, insights and next actions in CRM

Customer Success & Adoption

* Monitor customer adoption and engagement

* Identify customers who may require additional guidance

* Help customers maximise the value they receive from Octovis

* Introduce relevant features and solutions based on their operational needs

* Identify adoption gaps and encourage better product utilisation

* Conduct periodic customer reviews

Customer Growth

* Understand customers’ future projects and expansion plans

* Identify opportunities to grow existing accounts

* Recommend suitable plans, products, features or hardware based on genuine customer needs

* Identify upselling and cross-selling opportunities

* Develop customers into long-term Octovis partners

Voice of Customer

* Gather customer feedback and understand their business challenges

* Identify recurring customer needs and market trends

* Record meaningful customer insights in CRM

* Share customer insights internally to support product and business improvements

Octovis Sdn Bhd

Jawatan Kosong di Octovis Sdn Bhd

Octovis Sdn Bhd

Octovis Sdn Bhd

Octovis Sdn Bhd

Octovis Sdn Bhd

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