We are looking for an L1 IT Support professional to provide onsite technical support to end users and ensure smooth day-to-day IT operations. The ideal candidate should have hands-on experience in onsite IT support, new joiner deployment, operating system troubleshooting, and printer support.

Key Responsibilities

Provide Level 1 onsite IT support to end users for hardware, software, and basic network-related issues.
Perform new joiner IT deployment, including setting up laptops/desktops, user accounts, software, peripherals, and other IT equipment.
Troubleshoot and resolve Windows OS and operating system-level issues, including system errors, software installation, configuration, and performance issues.
Provide support for printers and printing-related issues, including printer setup, connectivity, driver installation, and troubleshooting.
Install, configure, and maintain laptops, desktops, monitors, printers, and other IT peripherals.
Handle basic troubleshooting for network connectivity, Wi-Fi, VPN, and other common end-user IT issues.
Escalate complex or unresolved technical issues to the appropriate L2/L3 support team.
Maintain accurate records of incidents, requests, IT assets, and troubleshooting activities.
Assist with IT asset management, equipment deployment, collection, and replacement.
Provide professional and timely technical support to users onsite.

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SGET My Sdn Bhd

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