Key Responsibilities

1. Training & Development

Assist in designing and delivering training programs for all departments (Front Office, Housekeeping, F&B, etc.)

2. Training Coordination

3. Performance & Skills Assessment

4. Compliance & Standards

5. Staff Hostel Management (Accommodation)

Oversee daily operations of staff hostel/accommodation
Manage room allocation, check-in/check-out of staff, and occupancy records
Ensure cleanliness, proper housekeeping, and upkeep of hostel facilities
Coordinate maintenance and repair works with engineering or external vendors
Conduct regular inspections to ensure safety, hygiene, and discipline standards
Enforce hostel rules and regulations to maintain a conducive living environment
Handle staff accommodation-related concerns, complaints, and conflict resolution
Monitor utility usage and ensure cost control (water, electricity, etc.)

6. Hostel Arrangement & Administration

Plan and organize room arrangements based on staff movement (new hires, transfers, resignations)
Maintain inventory of hostel assets (furniture, appliances, linens, etc.)
Ensure adequate supplies and proper arrangement of living spaces
Prepare reports related to hostel occupancy, maintenance, and incidents
Liaise with HR and department heads regarding staff accommodation needs

7. Employee Engagement & Welfare

Promote a positive living and working environment for employees
Support employee engagement initiatives, including activities within the hostel if applicable
Assist in welfare programs to enhance staff satisfaction and retention

8. Administrative Duties

Job Type: Full-time

Benefits:

Pay: RM3,000.00 - RM6,000.00 per month

Benefits:

Work Location: In person

Shangri-La Hotels (Malaysia) Berhad