Department

Operations

Reports To

Sales cum Operations Manager

Job Summary

The Manager is responsible for leading sales activities and also carry out site works for PR with clients and to gain engineering experience. The role involves preparing quotations, coordinating with engineering teams, managing customer relationships, tracking project progress, and ensuring timely delivery of electrical engineering services.

Key Responsibilities

Sales Responsibilities

Identify and develop new business opportunities.
Build and maintain strong relationships with existing and potential clients.
Prepare quotations, proposals, and tender documents.
Conduct product presentations and explain technical solutions to customers.
Negotiate pricing, delivery schedules, and contract terms.
Achieve monthly and annual sales targets.
Follow up on customer inquiries and close sales opportunities.

Operations Responsibilities

Carry out site works
Process customer orders and monitor project timelines.
Maintain accurate sales and project documentation.
Resolve customer issues related to delivery, installation, or service.
Monitor inventory requirements and do purchasing
Prepare sales forecasts and operational reports.

Customer Service

Provide after-sales support.
Handle customer complaints professionally and efficiently.
Ensure high levels of customer satisfaction.
Maintain long-term client relationships.

Qualifications

Diploma or Bachelor's Degree in Electrical Engineering
2–5 years of experience in electrical engineering sales, technical sales, or sales operations.
Experience with electrical equipment, switchgear, control panels, cables, transformers, is an advantage.

Required Skills

Knowledge of electrical power systems.
Strong communication and negotiation skills.
Excellent organizational and time management skills.
Ability to read basic electrical drawings and specifications.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Strong analytical and problem-solving abilities.
Ability to work independently and as a leader

Key Performance Indicators (KPIs)

Sales revenue achievement.
New customer acquisition.
Customer retention rate.
Quotation turnaround time.
On-time order processing.
Customer satisfaction score.
Accuracy of sales and operational documentation.

Working Conditions

Site-based with regular visits to customer sites and project locations.
Occasional travel for client meetings and site inspections.
May require flexibility to support urgent customer requirements.

Preferred Attributes

Customer-focused mindset.
Positive attitude and willingness to learn.
Strong teamwork and coordination skills.
High level of integrity and professionalism.
Ability to work outside office hours to do sales networking and PR on site

System Technic Engineering Pte. Ltd.

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