Community management of Singapore Airlines’ social media channels including Facebook, X, Instagram, LinkedIn, TikTok, and YouTube. This includes responding to day-to-day queries and interactions with fans in a timely manner
Influence positive public perception through online customer engagement
Provide touchpoint for customers to share feedback on Singapore Airlines’ products and services and have their queries answered...
Community management of Singapore Airlines’ social media channels including Facebook, X, Instagram, LinkedIn, TikTok, and YouTube. This includes responding to day-to-day queries and interactions with fans in a timely manner
Influence positive public perception through online customer engagement
Provide touchpoint for customers to share feedback on Singapore Airlines’ products and services and have their queries answered...
Collaborate with stakeholders to elicit, analyse and document business requirements.
Map current workflows, identify pain points, control gaps and automation opportunities to simplify, digitise and improve operational efficiency and compliance.
Define test strategy, User Acceptance Testing (UAT) plans and entry/exit criteria; manage defect triage to closure and ensure regression coverage....
Evaluate opportunities to improve sales through rigorous, data-driven planning, performance management, pricing and analytics for the Singapore market.
Partner with sales and marketing teams to develop initiatives to drive growth in specific market segments, corporate accounts and agency accounts.
Plan and distribute the annual station passenger revenue target to key origin- destinations (OD) markets....
Deliver instructor-led training and assessments, for courses in the domain of Aircraft Weight and Balance, Load Control and Dangerous Goods Regulations, whether it be in-person, virtual, or hybrid.
Ensure effective learner participation and engagement during courses, determined through an average course evaluation satisfaction score....
Define and maintain the product vision, strategy and multi release roadmap for Cabin Crew Operations Products aligned to the Cabin Crew digital roadmap and business priorities.
Collaborate with stakeholders to elicit, analyse and document business requirements.
Map current workflows, identify pain points, control gaps and automation opportunities to simplify, digitise and improve operational efficiency and compliance....