Assists to support queries from stations on arising basis.
Assist with review of station month-end financial closing activities.
Monitor and ensure prompt clearance of suspense account. As and when required, to assist station in posting the accounting entries for account clearance....
Deliver instructor-led training and assessments, for courses in the domain of Aircraft Weight and Balance, Load Control and Dangerous Goods Regulations, whether it be in-person, virtual, or hybrid.
Ensure effective learner participation and engagement during courses, determined through an average course evaluation satisfaction score.
Ensure accuracy and integrity in administering and marking of assessments....
Develop risk-based audit scope, objectives and strategies to ensure proper coverage for the area under review.
Perform process walkthroughs, prepare risk control matrices and testing programmes to assess control design and operating effectiveness.
Prepare thorough workpapers and/or review workpapers of junior auditors on control issues and recommendations. For Assistant Manager position, to provide guidance and supervision of junior auditors....
Ideating and developing CEx improvement concepts across different touch points along the customer journey, where design will be backed by customer data insights
Visualizing and communicating design ideas using design thinking tools such as personas, customer journey maps, frameworks and/or infographics
Planning and facilitating co-creation workshops with stakeholders, using data insights, design thinking activities, and thereafter synthesizing outputs and create ‘to be’ customer journeys and solutions for delivery...
Manage inflight/lounge dining experience, including end-to-end product policy reviews, by coordinating internal and external stakeholders to ensure alignment, operational feasibility and effective implementation.
Develop data-led implementation plans to support product development and enhancement initiatives for inflight/lounge meal offerings, balancing customer experience, operational requirements and cost efficiency.
Consolidate and analyse customer feedback and social media insights to monitor food and beverage performance across inflight and lounge operations....
Uncover insights that will help the business units with their business decisions, primarily in improving the customer experience or revenue generation.
Manage customized research projects from start to end, from understanding and translating business objectives to research objectives, designing questionnaires, conducting and managing fieldwork to analysis and reporting.
Draw actionable insights from your analysis will be key in your role, being able to present the research findings in a clear and concise manner to the stakeholders....