Part Time Part-Time Customer Service Jobs, Salary up to MYR 15 in Chin & Lim Dental Pulau Pinang - Maukerja

Provide exceptional customer service to patients, addressing inquiries, scheduling appointments, and managing patient records with accuracy and efficiency.

Demonstrate strong problem-solving skills to resolve patient concerns and issues promptly and professionally, ensuring a positive patient experience.

Utilize active listening and empathy to understand patient needs and provide compassionate support, fostering trust and rapport.

Manage time effectively to handle multiple tasks simultaneously, including phone calls, walk-in inquiries, and administrative duties, in a fast-paced clinic environment.

Maintain a high level of professionalism and a friendly demeanor when interacting with patients, colleagues, and dental professionals.

Possess a Diploma or equivalent qualification, coupled with 1-2 years of relevant experience in a customer-facing role, preferably within a healthcare or dental setting.

Communicate fluently in both English and Mandarin to effectively assist a diverse patient base.

Serve as the first point of contact for all customer inquiries, providing prompt, professional, and courteous assistance via phone, email, and in-person.

Effectively manage and resolve customer complaints and issues with a high degree of empathy and problem-solving skill, aiming for first-contact resolution whenever possible.

Maintain accurate and detailed customer records, documenting all interactions, transactions, comments, and complaints.

Provide information about products and services, guiding customers through their options and ensuring they have a positive experience.

Collaborate with internal teams to escalate complex issues and ensure timely follow-up and resolution for customers.

Proactively identify opportunities to improve the customer experience and provide feedback to management.

Manage appointment scheduling and patient flow within the dental clinic, ensuring efficient use of resources and minimal wait times.