Full Time Customer Service Executive (Manufacturing Sector) Jobs, Salary up to MYR 5,000 in Armstrong Electronics Johor - Maukerja

Customer Service Executive (Manufacturing)

About the Role

Manage customer orders, forecasts and delivery updates in a manufacturing environment. Work closely with Planning, Production, Warehouse, Logistics and Finance to meet customer requirements and support timely delivery.

Key Responsibilities

• Process customer purchase orders and update forecasts accurately.
• Coordinate with Planning and Production to confirm delivery schedules and follow up on shortages or delays.
• Keep customers informed of order status, delivery commitments and schedule changes.
• Coordinate shipments with Warehouse and Logistics to support on-time delivery.
• Follow up on customer enquiries and complaints, working with relevant teams to resolve issues.
• Support invoicing, payment follow-up and actions on slow-moving or aged finished goods.
• Maintain accurate records and prepare reports on orders, deliveries and outstanding matters.

Job Requirements

• Diploma in Business Administration, Supply Chain Management, Logistics or a related field. Candidates with equivalent relevant work experience may also be considered.
• 1–3 years of experience in customer service, order management, sales coordination or supply chain operations within the manufacturing sector.
• Familiar with customer purchase orders, forecasts, production coordination and delivery schedules.
• Proficient in Microsoft Excel. Experience using ERP or order management systems is an advantage.
• Good communication, organisation and problem-solving skills, with attention to detail and consistent follow-up.
• Able to manage multiple customer orders and meet deadlines.

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Maternity leave
• Parental leave
• Professional development

Work Location: In person