- Jalan Mayang Pasir Bayan Lepas Pulau Pinang Malaysia 11950

Working Location
Job Description
Requirements
Edu: Degree in Electrical/Electronic/Mechanical/Mechatronics Engineering or its equivalent
Exp: At least 1-2 years of relevant experience with semiconductor equipment knowledge
Others:
- Strong communication and good interpersonal skills
- A meticulous, organized and resourceful team player
- A highly motivated individual who works independently with little supervision
- Work in cleanroom environment
- Required to work or on standby during after office hours/weekend/public holiday
Responsibilities
Provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
Perform continual improvement programmes, parts' overhaul, preventive maintenance, modifications and repair works on equipment
Serve as company liaison with customer on administrative and technical matters for assigned projects
Coordinate logistics arrangements and with customer on equipment related matters
Respond to customers’ complaints, provides time to solutions to resolve customers’ issues
Monitor the performance of the product, provide regular update report and feedback on customer’s service requests
Report common complaints of customers to management in order to address the situation for future reference
Benefits
Important Information
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