Full Time Reservation Assistant Jobs, Salary up to MYR 2,500 in Scapes Hotel Pahang - Maukerja

The Reservation Assistant is responsible for handling incoming booking enquiries, managing room bookings and special requests across multiple distribution channels, and delivering good customer service. The role acts as a critical link between guests, travel agents and the hotel’s operations team to ensure accurate guest profiles, billing and room availability.

Key Responsibilities:

1. Booking Management and Customer Service:

· Process room bookings, modifications, and cancellations received via email, online channels and phone.

· Respond to guest inquiries promptly (within 24hours) and convert enquiries into bookings to maximize room revenue.

· Handle guest complaints and booking discrepancies professionally, escalating complex issues to Reservations Manager when necessary.

· To be well versed with the facilities and services offered by the Hotel.

· To be well versed in room product i.e. rates, layout, configuration, benefits, amenities, etc.

2. Inventory and System Maintenance:

· Maintain guest database accuracy in the booking system by inputting accurate guest details, payment methods, special requests etc.

· Assist in group rooming lists, ensure allocations, billing instructions, and cut-off dates are strictly monitored.

3. Managerial Support & Administration:

· Maintain guest database accuracy in the booking system by inputting accurate guest details, payment methods, special requests etc.

· Assist in group rooming lists, ensure allocations, billing instructions, and cut-off dates are strictly monitored.

· Performs other duties as assigned, or deemed necessary by Management.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM2,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Genting Highlands: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma/Advanced Diploma (Preferred)

Work Location: In person