Full Time Customer Service Assistant Jobs, Salary up to MYR 2,500 in Dodomat sdn bhd 42200 - Maukerja

Diploma in any field or equivalent practical experience.

Minimum 1 year of experience in a customer service or helpdesk role.

Excellent communication and interpersonal skills.

Proficiency in using customer service software and CRM systems.

Ability to multitask and manage time effectively in a fast-paced environment.

Strong problem-solving and conflict-resolution abilities.

A customer-centric approach with a passion for delivering exceptional service.

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Provide accurate information about products, services, and company policies.

Resolve customer complaints and issues effectively, escalating when necessary.

Process orders, returns, and exchanges according to company procedures.

Maintain customer records and update account information accurately.

Assist with customer feedback collection and reporting.

Collaborate with other departments to ensure customer satisfaction.