Full Time Service Advisor Jobs, Salary up to MYR 3,000 in Hong Seng Group Of Companies Johor - Maukerja

Job Responsibilities:

• Attend to customers' enquiries and provide professional advice on vehicle servicing and repair requirements.
• Receive vehicles for servicing and repairs, conduct initial inspections and prepare job orders.
• Coordinate with mechanics and workshop personnel to ensure repair jobs are carried out efficiently and completed on time.
• Monitor and update job progress, ensuring timely delivery of vehicles to customers.
• Explain repair findings, estimated costs and recommended services to customers.
• Prepare service quotations, repair estimates and invoices where necessary.
• Handle warranty claims, including claim submissions, supporting documents and follow-ups with principals or suppliers.
• Ensure warranty claims are submitted accurately and within the required timelines.
• Maintain proper records of service jobs, repair history, warranty claims and customer information.
• Coordinate with the Parts Department to ensure the availability of spare parts for repair jobs.
• Handle customer complaints and service-related issues professionally.
• Ensure compliance with workshop procedures, service standards and warranty requirements.
• Perform any other ad hoc duties assigned by the supervisor or management from time to time.

Job Requirements:

• SPM, Certificate or Diploma in Automotive Technology or a related field is preferred.
• Experience in automotive after-sales service, workshop coordination or warranty administration will be an advantage.
• Knowledge of commercial vehicle servicing and repair processes is an added advantage.
• Good communication and customer service skills.
• Able to coordinate multiple repair jobs and manage time effectively.
• Detail-oriented, organised and responsible.
• Proficient in basic computer applications and documentation.
• Able to work independently and as part of a team.

Pay: RM1,700.00 - RM3,000.00 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person