- Bayan Lepas Pulau Pinang Malaysia
Full Time Customer - Technical Support Engineer Jobs, in Keysight Technologies Pulau Pinang - Maukerja
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Job Description
Responsibilities
Overview:
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
Customer/Technical Support Engineers are electrical or computer engineers who are the primary technical resource for Keysight’s world-wide sales and services team. You will be responsible for providing factory-based product and application support for Keysight’s RF/mW product portfolio within the High Frequency Measurements CoE. Candidates will receive great satisfaction by supporting internal and external customers to solve their measurement and repair problems in a prompt and professional manner. This is a fast paced, interrupt-driven environment which necessitates self-motivation, good organization, and self-management of priorities.
Job Responsibilities:
- Support our internal and external customers by providing application, repair, and upgrade support.
- Build and maintain close relationships with customers, Service Centers, Field Application Engineers, Marketing, Technical Writing, R&D, and Production teams.
- Help customers easily access information by developing and maintaining support content on the Keysight internal and external web.
- Resolve customer facing issues quickly, seeking R&D experts as appropriate.
- Conduct training to regional technical support teams and service centers.
- Represent the customer viewpoint in decision making processes.
- Develop and deliver NPI’s product supportability strategies and documentation
- Assist in the creation of service documentation for instrument repair and upgrades.
- Find a balance between customer satisfaction and financial impact to Keysight.
- Actively participate in reliability improvement teams.
- Bachelors or Masters Degree in Engineering or related field.
- Typically 3-5 years relevant experience for entry to this level.
- Knowledge in RF power sensors/meters, Network Analyzers and Spectrum/Signal Analyzers.
- Experience operating and programming RF and microwave test equipment.
- Excellent English written and oral communications skills.
- Ability to convey complex ideas clearly.
- Excellent teamwork skills, commitment to task, creativity in problem solving.
- Work collaboratively to solve difficult technical problems.
- Instrument programming skills using multiple programming languages such as Labview, Phython, VEE, Visual, C, C#, Matlab.
- Familiar with Windows OS configuration and troubleshooting
- Strong customer focus and ability to exercise independent judgment.
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