jobs in Keysight Technologies

Kerja Sepenuh Masa, Customer - Technical Support Engineer di Keysight Technologies Pulau Pinang - Maukerja

Customer - Technical Support Engineer

Keysight Technologies

Sepenuh Masa, Separuh Masa

Bayan Lepas, Pulau Pinang

Kongsi
Simpan

Lokasi Kerja

  • Bayan Lepas Pulau Pinang Malaysia

Penerangan Kerja

Tanggungjawab

Overview:
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:

Customer/Technical Support Engineers are electrical or computer engineers who are the primary technical resource for Keysight’s world-wide sales and services team. You will be responsible for providing factory-based product and application support for Keysight’s RF/mW product portfolio within the High Frequency Measurements CoE. Candidates will receive great satisfaction by supporting internal and external customers to solve their measurement and repair problems in a prompt and professional manner. This is a fast paced, interrupt-driven environment which necessitates self-motivation, good organization, and self-management of priorities.

Job Responsibilities:

  • Support our internal and external customers by providing application, repair, and upgrade support.
  • Build and maintain close relationships with customers, Service Centers, Field Application Engineers, Marketing, Technical Writing, R&D, and Production teams.
  • Help customers easily access information by developing and maintaining support content on the Keysight internal and external web.
  • Resolve customer facing issues quickly, seeking R&D experts as appropriate.
  • Conduct training to regional technical support teams and service centers.
  • Represent the customer viewpoint in decision making processes.
  • Develop and deliver NPI’s product supportability strategies and documentation
  • Assist in the creation of service documentation for instrument repair and upgrades.
  • Find a balance between customer satisfaction and financial impact to Keysight.
  • Actively participate in reliability improvement teams.
Qualifications:
  • Bachelors or Masters Degree in Engineering or related field.
  • Typically 3-5 years relevant experience for entry to this level.
  • Knowledge in RF power sensors/meters, Network Analyzers and Spectrum/Signal Analyzers.
  • Experience operating and programming RF and microwave test equipment.
  • Excellent English written and oral communications skills.
  • Ability to convey complex ideas clearly.
  • Excellent teamwork skills, commitment to task, creativity in problem solving.
  • Work collaboratively to solve difficult technical problems.
  • Instrument programming skills using multiple programming languages such as Labview, Phython, VEE, Visual, C, C#, Matlab.
  • Familiar with Windows OS configuration and troubleshooting
  • Strong customer focus and ability to exercise independent judgment.
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

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