Assist Gate Supervisor in maintaining a smooth traffic flow at the gate by assisting the truckers / hauliers with gate processes and look after the lanes and the gate equipment.
Ensure that the truck and container turnaround time in effective manner.
Ensure accuracy of updated data and ensure that no containers enter the terminal without proper Appointment and Truck Visit Appointment (TVA).
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Support management in financial & management reporting, coordination, cost control, administration, and process improvement.
Analyse information, prepare reports, monitor departmental performance, coordinate management initiatives, and ensure that assigned activities are completed accurately and within the required timeline. Analyse actual results against budget and forecast and explain significant variances.
Prepare monthly management reports, operational reports, and performance summaries.
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Interact with customers face to face to receive and process all of Ria’s products such as money transfers, money orders, selling and buying foreign currency.
Accurately verify or enter the customer’s information on our systems.
Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations.
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Prepare, verify, and maintain shipping and export documentation in accordance with customer, contractual, regulatory, and company requirements.
Ensure all shipping documents, including Commercial Invoices, Packing Lists, Bills of Lading, Certificates of Origin, Certificates of Analysis (COA), insurance documents, and other export documents are accurate and completed within the required timeline.
Review sales contracts, Letters of Credit (L/C), purchase orders, and shipping instructions to ensure documentation complies with contractual terms and conditions.
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Perform day-to-day administrative tasks, including data entry, document processing, and systematic filing, to ensure accurate record-keeping and efficient retrieval of information.
Establish and maintain a structured document control system for effective storage, access, and management of company records.
Responsible for the timely review, renewal, and management of certificates, permits, vehicle-related matters, insurance coverage, ISO documentation, MBJB licensing, customs licensing, and other regulatory or compliance-related documents.
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