Responsible in day-to-day operations using HR systems that include perform data entry tasks in an accurate and timely manner, troubleshooting, basic system configurations, error-fixing and other related support within the agreed service levels and targets as defined in the Service Level Agreement (SLA).
Good analytical skills to support the reporting function and needs of the business, including monthly and ad-hoc reporting for SEA Countries.
Point of contact for local practice office HR colleagues to resolve all HR systems related issues/queries....
Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers...
Responsible in day-to-day operations using HR systems that include perform data entry tasks in an accurate and timely manner, troubleshooting, basic system configurations, error-fixing and other related support within the agreed service levels and targets as defined in the Service Level Agreement (SLA).
Good analytical skills to support the reporting function and needs of the business, including monthly and ad-hoc reporting for SEA Countries.
Point of contact for local practice office HR colleagues to resolve all HR systems related issues/queries....