Establish and nurture strategic relationships with customers to understand their needs and expectations .
Provide support for day-to-day operations and shipments, ensuring customer satisfaction
Collaborate and coordinate with cross-functional teams to achieve delivery commitments and meet customers' scorecards, On Time Delivery targets, and inventory goals
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Own the delivery schedule across all live projects and keep the tracker current — daily tasks, checkpoints, materials, approval slots and risks.
Be the single point of contact for clients: kickoff, chasing materials, scheduling reviews and securing sign-offs.
Manage client approval slots and revision rounds; track turnaround against the terms and conditions and act when a client runs over the review window.
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End-to-End Delivery: Own the full project life cycle from initiation, scope definition, resource allocation, and timeline mapping, to final deployment and post-launch maintenance.
Agile Governance: Establish, champion, and optimize Agile/Scrum methodologies within the engineering team, leading high-efficiency daily stand-ups, sprint planning, backlog grooming, and sprint retrospectives.
Stakeholder & Scope Management: Serve as the primary corporate interface for high-level stakeholders and clients. Actively negotiate and manage project scopes to prevent scope creep while maintaining customer satisfaction.
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End-to-End Onboarding: Take complete ownership of new account deployments. Manage all logistics, seed accounts with user data, configure system parameters, and coordinate training schedules so our leadership can step in strictly to deliver the final training.
Customer Success & Support: Act as the primary point of contact for active users. You understand that speed is relative to customer success. You resolve inquiries with the urgency and precision required to ensure seamless clinical operations and a world-class client experience.
Understanding Data: Translate clinical reporting requirements into sound mathematical logic. We will teach you how to use our BI tools to filter data and layout dashboards. You must bring a foundational, intuitive understanding of data mechanics to the table.
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Bachelor's degree in Business Management, Business Administration, Finance, Accounting, Business Commerce, Law & Commerce or any related field with 7 years of experience in similar role is required for this position.
Skills of managing and supervising a regional team/branch
Project Management Professional (PMP) or Certified Project Manager (CMP) certification or any equivalent certification is advantageous.
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Oversee the overall project management function, coordinating PMO processes and leveraging support from the project office.
Directly manage post-production change requests, initiatives, projects, and programs.
Oversee the end-to-end project management lifecycle, including initiation, planning, execution, monitoring, control, and project closure, along with software delivery and post-implementation processes.
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To liaise with and manage client requests on a daily basis; which includes taking client briefs, gathering project requirements, compiling project materials that are required for the successful execution of the client’s project, sending project / job updates to the client via email or via a telephone call and to follow up on items that require client feedback
To manage & monitor incoming tasks that are requested by the client
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Develop comprehensive project plans, timelines, and delivery roadmaps aligned with PMO governance standards.
Lead project kick-off sessions, ensuring alignment on objectives, scope, success criteria, and responsibilities. Define milestones, deliverables, and accountability structures across teams.
Manage day-to-day project execution and ensure progress against planned schedules.
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We are looking for a Project Coordinator to support the planning, coordination, and delivery of IT infrastructure projects. The role works closely with Project Managers, Technical Teams, Account Managers, vendors, partners, and customers to ensure projects are tracked, documented, and delivered smoothly from initiation through handover.
KEY RESPONSIBILITIES:
Coordinate and track project activities, schedules, milestones, and deliverables.
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Hiring Project Managers and Project Engineers with project management experience for electrical product like PTU, UPS, switchgear and transformers for datacenter. There are openings in both Selangor and Johor Bahru.
Job Summary
Manage & control projects to meet the contract requirements and ensure cost control to meet project budget
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