Understand and comply to all related operating processes.
Co-ordinate and liaise with customers/ transporter on day to day issues, order planning to meet customer’s shipment delivery / collection requirements.
Prepare data collection and submit accurate reports to the Operations Executive....
Welcome and assist guests: Greet all guests entering the spa/salon and assist with check-in and registration procedures
Support guest scheduling: Answer phones and emails, manage reservations, handle guest inquiries, and relay information to appropriate team members as needed
Provide administrative support: Perform office duties such as data entry, filing, processing mail, taking notes, typing correspondence, and assisting spa managers with general administrative tasks...
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors....
Greets guests, offers assistance and consultation on Spa enquiries according to Banyan Tree and Forbes standards
Answers telephone call in a professional, courteous and polite manner in accordance with Banyan Tree and Forbes standards when providing information, answering enquiry, confirming Spa reservation
Accepts and accurately records all guest bookings. Ensure that bookings are given equally to therapists...
Love calm spaces and helping people feel better? Join our team and bring warm, organised energy to every guest experience while working with us at Health world spa and massage. We are a neighbourhood spa focused on approachable wellness and steady, friendly service.
Your role keeps our front-of-house running smoothly and our clients relaxed. You will be the first smile clients meet, the organiser of bookings, and a steady point of contact for therapists and the operations team.
Welcome and assist guests: Greet all guests entering the spa/salon and assist with check-in and registration procedures
Support guest scheduling: Answer phones and emails, manage reservations, handle guest inquiries, and relay information to appropriate team members as needed
Provide administrative support: Perform office duties such as data entry, filing, processing mail, taking notes, typing correspondence, and assisting spa managers with general administrative tasks...
Greets guests, offers assistance and consultation on Spa enquiries according to Banyan Tree and Forbes standards
Answers telephone call in a professional, courteous and polite manner in accordance with Banyan Tree and Forbes standards when providing information, answering enquiry, confirming Spa reservation
Accepts and accurately records all guest bookings. Ensure that bookings are given equally to therapists...