Process insurance new business, renewals, and change request from individual or group policy holder as per stipulated benchmark and requirements.
Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.
Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on daily basis.
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Process customer and internal requests promptly within SLA while adhering to approved SOPs, maintaining quality standards, and delivering accurate, timely, customer-focused service.
Manage and follow up on pending cases to ensure timely closure, escalating issues when needed and maintaining proper follow-up of all case progress.
Maintain high accuracy in all transactions while ensuring compliance with company policies and regulatory requirements and actively participating in quality checks to implement feedback.
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