Manages a team of associates responsible for end to end “Order to Cash” process, via phone, email and e-commerce.
Collaborate with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries.
Partners with sales and customer service representatives to satisfy customer needs.
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Respond to customer inquiries via email, phone, or online including proactive communication and management of key strategic customer accounts.
Collaborate across functional teams such as sales, shipping, engineering, etc. to support customer requirements through engage in continuous improvement and problem solving mindset.
Data entry and management of order information, customer complaints, and returns ensuring order compliance with company policy and external and/or legal requirements.
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