Manages a team of associates responsible for end to end “Order to Cash” process, via phone, email and e-commerce.
Collaborate with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries.
Partners with sales and customer service representatives to satisfy customer needs.
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Email & Workspace Automation: Design, develop, and deploy automated email workflows to reduce manual communication overhead. Leverage Google Apps Script to integrate Google Suite tools (Sheets, Docs, Gmail) with internal tracking mechanisms and external APIs.
Scripting & Optimization: Utilize Python and JavaScript to build lightweight scripts that streamline manual team tasks, automate data formatting, and parse security reports.
RPA Coordination: Act as a tactical liaison between the Application Security team and the core RPA development unit. Gather process requirements, document basic workflow maps, and coordinate testing and tracking for newly deployed RPA bots.
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As an Account Management Specialist, you are the strategic backbone for our retail partners. You will own the growth trajectory of a dedicated portfolio of retail accounts by driving gross merchandise value (GMV), cultivating deep-rooted partner relationships, and ensuring operational excellence. You aren't just managing accounts; you are a consultant helping retailers navigate the digital economy through optimized assortment, pricing strategies, and seamless execution.