Support the daily monitoring of Centralised Credit Processing and Business Enablement activities, including submission volume, approval status, pending cases, turnaround time, and disbursement progress.
Assist the Credit Processing team with daily administrative tasks and ensure cases are processed according to established procedures.
Coordinate with branches, sales teams, and internal departments to gather required documents and resolve application-related queries.
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To maintain proper filing system as per the head office guidelines ;
To maintain proper recording of stock and inventory;
To ensure availability of all forms and documents as prescribed by the company operation system and ensure proper documentation of the same at all times;
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Operate company vehicles safely and efficiently to support employee transportation, official errands, document deliveries, and other company transportation requirements.
Provide cover or replacement driver support on short notice when required, including transportation services for senior management and other designated personnel.
Conduct daily pre-trip vehicle checks, including vehicle cleanliness, tyre pressure, engine oil, fuel level, lights, and brakes, and report any vehicle or mechanical issues promptly.
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Manage and monitor vehicle inbound/outbound records, documentation, and auction pipeline to ensure all vehicles are ready for auction.
Coordinate with banks, internal teams, auction partners and relevant stakeholders on vehicle release, documentation, inspection, and auction-related matters.
Plan and coordinate auction schedules, vehicle listings, viewing arrangements, and weekly auction updates.
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Execute end-to-end Record-to-Report (R2R) activities, including journal entries, accruals, provisions, reconciliations, and financial adjustments.
Manage intercompany accounting, including reconciliations, balancing, issue resolution, and month-end closing activities.
Perform and monitor SAP S/4HANA settlement processes, ensuring accurate allocation and distribution of costs across business units and cost objects.
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Plan, coordinate, and oversee renovation, refurbishment, restoration, and reinstatement projects for Headquarters, branches, and mall outlets, ensuring completion within approved timelines, budgets, and company standards.
Manage all maintenance activities for HQ offices, branches, and mall outlets, including electrical, plumbing, air conditioning, roller shutters, safes, fingerprint access systems, CCTV, alarm systems, and other facilities.
Coordinate with contractors, vendors, landlords, consultants, and internal stakeholders to ensure project execution, maintenance works, and preventive servicing are carried out efficiently and in compliance with company requirements.
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Serve as the first point of contact for walk-in customers, providing professional, courteous, and efficient service while addressing inquiries promptly and accurately.
Build and maintain strong customer relationships through proactive follow-ups via phone calls, emails, and approved communication channels to ensure customer satisfaction and retention.
Manage administrative functions, including preparing quotations, issuing receipts, processing policy-related documentation, and monitoring daily collections and records.
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