Analyse individual sales team member performance on a daily basis, identify issues, and provide remedial actions and development plans to ensure all Key Performance Areas (KPAs) are consistently metImplement and closely monitor sales management tools to drive and sustain high levels of sales team productivity
Customer Support: Deliver thorough, prompt, and user-focused assistance to international clients across voice, live chat, and ticketing/email workflows. Assist users with real-time order tracking, intricate payment processing, detailed merchandise inquiries, account management, and platform navigation.