Responsible to perform Quality Assurance checks on Customer Service Associate’s calls and Support’s emails to ensure effectively meeting Quality Assurance guidelines and deliver high quality standards to serve the existing & potential customers and agents with the objective of achieving highest level of customer satisfaction.
Design, develop, and implement Retrieval-Augmented Generation (RAG) systems to enhance the capabilities of conversational AI models, ensuring accurate and contextually relevant responses.
Execute end-to-end Procure-to-Pay (PTP) invoicing activities, ensuring accurate, timely, and compliant processing of vendor invoices in line with approved policies and procedures.
Accurately process and record incoming customer payments via various methods (check, EFT, credit card), ensuring timely application to customer accounts.