Process customer and internal requests promptly within SLA while adhering to approved SOPs, maintaining quality standards, and delivering accurate, timely, customer-focused service.
Manage and follow up on pending cases to ensure timely closure, escalating issues when needed and maintaining proper follow-up of all case progress.
Maintain high accuracy in all transactions while ensuring compliance with company policies and regulatory requirements and actively participating in quality checks to implement feedback.
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If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.
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Manages spare parts inventory for assigned accounts to maintain optimal stock levels through effective forecasting, order planning, purchase confirmation, and procurement coordination.
Analyzes sales history to forecast future demand and support inventory planning decisions.
Monitors SPD stock and system parameters (e.g., reorder points and safety stock levels) to ensure timely replenishment and consistent supply availability.
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Understand clients’ HR processes, business needs and pain points, and recommend suitable Learning Management (LMS) solutions within the HRMS platform.
Analyse requirements and translate them into functional specifications and system configurations.
Configure and implement the Learning Management (LMS) module within the HRMS SaaS platform, ensuring the system supports clients’ learning and development needs.
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Leading the development of competitive bids, estimates, and quotations that deliver value-driven solutions aligned with customer specifications and business objectives.
Produced high-quality tender submissions with accurate costing, risk evaluation, and complete supporting documentation within required timelines.
Driving cross-functional collaboration to develop technical, financial, commercial, and project management components of proposals, including pricing and commercial terms.
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Preparing, updating and ensuring the timely lodgment of statutory forms, notifications and returns, as well as ensuring the proper maintenance of register books, secretarial books and internal administration;
Attending meetings as well as drafting Directors Circular Resolutions, Members Circular Resolutions, notices and minutes of meetings;
Making preparations for Board, Board Committee and General Meetings including compiling meeting papers and materials;
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Manage the daily operations of all security appliances and equipment, including Firewalls, Web Application Firewalls (WAF), Endpoint Detection and Response (EDR) solutions (e.g., FireEye), Intrusion Prevention Systems (IPS), and Network Access Control (NAC) systems.
Ensure optimal performance, availability, and configuration for all managed security components.
Ensure adherence to internal policies, industry best practices, and regulatory guidelines, such as Bank Negara Malaysia's RMiT.
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