Lead the end-to-end lifecycle of banking application projects, from initiation and requirements gathering through implementation, deployment, and post-production support.
Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization and quality.
Applies and improves processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS) and Global Customer Engineering (GCE) required to support the processes and enable high quality decision making.
Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions and facilitate customer requests.
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Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization and quality.
Applies and improves processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS) and Global Customer Engineering (GCE) required to support the processes and enable high quality decision making.
Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions and facilitate customer requests.
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Oversee the day-to-day technical operations of all airport applications, including [list key systems, e.g., baggage handling, passenger processing, flight information displays, security systems].
Ensure the availability, stability, and performance of airport applications, meeting or exceeding agreed-upon service level agreements (SLAs).
Analyze and resolve application issues and trends reported through incident reports, identifying root causes and implementing preventive or corrective measures.
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Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization and quality.
Applies and improves processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS) and Global Customer Engineering (GCE) required to support the processes and enable high quality decision making.
Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions and facilitate customer requests.
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Pre-Sales Support: Lead product demonstrations, technical presentations, and evaluations for clients.
Technical Troubleshooting: Diagnose and resolve complex simulation errors, convergence issues, or modeling bottlenecks reported by clients.
Customer Training & Onboarding: Conduct formal training sessions, workshops, and webinars to teach users how to effectively run simulation software
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Oversee logical access security for Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP) exercises.
Implement automated monitoring and continuous compliance controls across enterprise systems.
Participate in new IT and business projects to conduct risk assessments, identify security concerns, and embed proper access controls from design to deployment.
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Evaluate complex enquiries and provide technical assistance on product sizing, application, and system solutions, ensuring compliance with technical and commercial specifications
Interpret engineering drawings, schematic diagrams, and project specifications to evaluate technical requirement and recommended compliant product & system solutions
Deliver high-quality customer support across telephony, email, chat, and digital channels while meeting established Service Level Agreements
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As our new Associate Customer Sales & Support Center (CSSC) Application Engineer, you will be evaluating complex customer enquiries and providing expert technical assistance on product sizing, applications, and system solutions for commercial building projects across the APAC region.
Design and implement scalable SAP solutions, leveraging object-oriented ABAP, Core Data Services (CDS) views, OData services, and SAP Fiori applications.
Develop and enhance business processes on SAP S/4HANA, incorporating Clean Core principles for a sustainable and upgrade-ready landscape.
Integrate and extend SAP solutions using SAP Business Technology Platform (BTP) and S/4HANA Extensibility options to drive innovation and flexibility.
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Deliver Level 1 and Level 2 technical resolutions for enterprise applications (ERP, CRM, SCM) to sustain continuous system availability and functional reliability.
Investigate and resolve application incidents and change requests to expedite service restoration and implement authorized system modifications.
Conduct targeted system training sessions for end-users to accelerate platform adoption and mandate strict business process compliance.
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