Responsible for providing technical support to the customer. Supporting Sales team by engaging customers to evaluate application possibilities, calculate and design vacuum systems by proposing suitable technical solutions. This also includes selecting suitable instruments and components to meet the customer’s requirements and specifications.
Develops SSD assembly and IC packaging material and processes to meet NBM new business model quality, reliability, cost, yield, productivity and manufacturing requirements.
Provides customer support by responding to requests for technical queries with detailed analysis of building management system, schedule of creation, tooling costing, and submittal of design and process improvements, when applicable, to meet all customer product needs.
Provide L1/L2 application support for GRC platforms (e.g., Archer GRC / ServiceNow IRM), including incident management, problem resolution, and service requests.
Lead and manage IT and digital transformation projects supporting polyclinic and Diagnostics operations, including instrument connectivity, system integration and application enhancements.