provide SOLIDWORKS technical support, conduct product demonstrations and training, assist with software implementation, and deliver tailored engineering solutions.
Provide day-to-day functional and technical support for ERP, TMS and in-house applications, including troubleshooting system issues and user enquiries.
Collaborate with cross-functional teams, including R&D, manufacturing, and quality assurance, to define product specifications and ensure successful product development lifecycles.
Work with business and technology stakeholders to gather, assess and refine service/change requests, translating business requirements and GTM initiatives into system configuration requirements