Working in a global team of technical support engineers, collaborating with colleagues in multiple time zones to provide best-in-class support services
Acting as Level 2 point of contact for the business supporting a number of business-critical services and applications
Prioritizing and resolving day-to-day systems issues and customer requests
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Respond promptly and accurately to customer enquiries and requests for quotations (RFQs) to support sales and service processes
Acquire and apply knowledge of cooling water-related equipment and its proper operation to enhance service quality
Participate actively in meetings such as clarification, kick-off, and troubleshooting sessions with customers and internal teams to resolve issues and align project goals
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Working in a global team of technical support engineers, collaborating with colleagues in multiple time zones to provide best-in-class support services
Acting as Level 2 point of contact for the business supporting a number of business-critical services and applications
Prioritizing and resolving day-to-day systems issues and customer requests
...
Providing direct technical support via the phone and ticketing system to our customers and partners through-out the APAC Region.
Running real-time troubleshooting sessions with partners/customers
Collecting data and traces for investigation, taking ownership of overall customer satisfaction, recognizing high priority situations and taking appropriate escalation action.
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Provide technical support to broadcast equipment and systems in News Studios & News Post Production and asset management system, Outside Broadcast production van, News Room Computer System and etc.
Document, communicate, collaborate, and handle fault incidents
Assess system vulnerabilities and provide guidance, remediate and mitigate any reliability and security risks
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