Provide day-to-day functional and technical support for ERP, TMS and in-house applications, including troubleshooting system issues and user enquiries.
Perform daily collection activities and debt recovery actions, ensuring payments due from customers are collected according to given credit terms and actively follow up on overdue accounts.
Collaborate with cross-functional teams, including R&D, manufacturing, and quality assurance, to define product specifications and ensure successful product development lifecycles.
Compliant Communication:Conduct professional communications with overdue clients via phone and other compliant channels. Remind and guide clients to make timely payments, and assist them in formulating reasonable repayment plans.
Identify and develop new sources of prospective students through secondary schools, colleges, tuition centers, corporate clients and community organizations.