Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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Assist in the planning, execution, and optimization of day-to-day logistics operations, including transportation, warehousing, inventory, and order fulfillment for a 500-employee company.
Support the development and implementation of logistics strategies to improve efficiency, reduce costs, and enhance customer satisfaction, aligning with the company's restaurant and bar group operations.
Coordinate with internal departments (e.g., procurement, sales, operations) and external partners (e.g., suppliers, carriers) to ensure seamless movement of goods and timely delivery.
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Manage and maintain the full set of accounts including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), and bank reconciliations.
Oversee the Accounts Receivable (AR) function, including invoice issuance, collection follow-ups, and monitoring outstanding payments to ensure healthy cash flow.
Review supplier invoices, process payments, and manage Accounts Payable (AP) activities accurately and efficiently.
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Handle and maintain the full set of accounts including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), and bank reconciliations to ensure accurate and up-to-date financial records.
Provide comprehensive administrative support to the HR department, including managing employee records, maintaining confidentiality, and assisting with onboarding processes for new hires.
Handle day-to-day office operations, such as managing office supplies, coordinating mail distribution, maintaining a tidy and organized workspace, and ensuring the smooth functioning of office equipment.
Assist in the preparation and distribution of internal communications, memos, and company-wide announcements, ensuring clarity and accuracy in all written materials.
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Develop, review, and implement job grading structures, salary scales, and compensation policies, HR policies in alignment with company objectives and market practices.
Handle and process payroll to ensure accuracy, compliance with government regulations, and timely salary disbursement.
Assist in annual performance review exercises and preparation of salary increment, bonus, and promotion proposals.
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Responsible for leading a store team to create and maintain the Boost Experience for our customers and employees by supervising and directing, making staffing decisions, ensuring customer satisfaction and managing the financial performance of the store.
Handling and managing the team, recruiting the right people, managing rosters and staff costs.
Ensuring efficient operations according to Standard Operating Procedures
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Support the Head of CI & RI Aftermarket in translating strategy into execution to drive profitable growth, delivery of revenue and lifecycle capture through disciplined performance management and corrective actions.
Provide operational leadership and coordination across parts product groups and sales teams to ensure consistent go-to-market execution, pricing governance, and frontline sales capability
Support the Head of Aftermarket in shaping growth initiatives (e.g. in rebuilds, CVAs, pricing, lifecycle capture etc.)
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Supplier Identification and Evaluation: Research, identify, and evaluate potential suppliers based on quality, pricing, reliability, and compliance with industry standards.
Supplier Relationship Management: Develop and maintain strong, professional relationships with key suppliers to ensure a consistent supply of materials and optimal pricing arrangements.
Contract Negotiations: Negotiate favorable terms and conditions with suppliers, including pricing, delivery schedules, and payment terms to maximize value and mitigate risk.
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