Identify, evaluate, and onboard additional transporters across the region to strengthen cost competitiveness and reduce reliance on any single provider.
Negotiate transporter rates and contract terms to secure competitive pricing without compromising service quality.
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Identify, evaluate, and onboard additional transporters across the region to strengthen cost competitiveness and reduce reliance on any single provider.
Negotiate transporter rates and contract terms to secure competitive pricing without compromising service quality.
Monitor and improve transporter SLA performance (on-time delivery, damage/loss rates, responsiveness) and drive corrective actions with underperforming providers.
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Manage daily IT infrastructure and support operations, including servers, networks, firewalls, storage, backup systems, cloud services, endpoints, and business applications.
Monitor system availability, performance, capacity, and security to ensure reliable IT services.
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Lead the day-to-day Partner Support team, ensuring timely, accurate and consistent resolution of partner enquiries, escalations and operational issues while meeting agreed service levels.
Identify and implement automation and process improvements across partner onboarding and operational workflows to reduce manual effort, improve efficiency, minimise errors and shorten turnaround times.
Identify partner pain points and translate feedback and operational insights into improvements that make it easier, faster and more seamless for partners to work with BonusLink, ultimately contributing to a better customer experience.
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Lead the day-to-day Partner Support team, ensuring timely, accurate and consistent resolution of partner enquiries, escalations and operational issues while meeting agreed service levels.
Identify and implement automation and process improvements across partner onboarding and operational workflows to reduce manual effort, improve efficiency, minimise errors and shorten turnaround times.
Identify partner pain points and translate feedback and operational insights into improvements that make it easier, faster and more seamless for partners to work with BonusLink, ultimately contributing to a better customer experience.
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• Process monthly payroll for all permanent and part-time employees in Singapore and Thailand, ensuring all applicable payroll components are accurately captured and processed.
• Oversea end to end HR operational which includes but not limited to ensuring proper payroll audit standard, expats visa application/renewal, Long Service Award Programme, Experience and sound HR advisory within department.
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Deal Structuring & Advisory: Serve as the strategic advisor to regional sales teams on complex deal structures, pricing, and commercial terms to maximize profitability and alignment with corporate goals.
End-to-End Orchestration: Drive cross-functional alignment (Sales, Legal, Finance, and Operations) to move deals from creation through approval to final closure, resolving exceptions.
Process Design & Optimization: Improve the regional deal management process to boost governance, and commercial velocity.
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Diploma or Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, Engineering, Operations Management, or a related discipline.
Minimum 3 years of relevant experience for Executive level, or 8 years for Assistant Manager level.
Proven experience in operations, logistics, fleet management, or supply chain management.
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Lead Onboarding Performance and Quality: Oversee the end-to-end onboarding funnel, ensuring SLA,, productivity, activation, and quality targets are consistently achieved with minimal errors and rework.
Drive Product and Process Enhancements: Partner with Product and the Centre of Excellence to improve workflows, implement automation, reduce manual effort, and deliver solutions such as OCR-enabled applications.
Manage Stakeholders: Work with Commercial, Legal, Compliance, Technology, Product, COE, and other stakeholders to resolve issues, manage escalations, and deliver sustainable operational improvements.
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Manage daily IT infrastructure and support operations, including servers, networks, firewalls, storage, backup systems, cloud services, endpoints, and business applications.
Monitor system availability, performance, capacity, and security to ensure reliable IT services.
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To oversee all technical systems (such as digital projection, audio systems, electrical systems, etc.), building facilities, and safety infrastructure across all cinema branches.
To ensure consistent movie presentation quality, operational reliability, and safety compliance through effective preventive and corrective maintenance programs.
To liaise with projector vendors, HVAC service providers, electricians, plumbers, and facility contractors.
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