Coordinate project timelines, milestones, deliverables, meetings, and action items.
Maintain project trackers and provide regular progress updates.
Coordinate requirement gathering and maintain project documentation, including URS, Change Requests, functional requirements, process flows, meeting minutes, UAT documents, user guides, and release notes.
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Own and maintain Clinigen’s TPRM framework and operating standards (scope, risk tiers, minimum due diligence requirements, escalation thresholds, evidence expectations).
Ensure consistent application across regions and business units, partnering with Procurement, Legal, Finance, Quality and operations to align the “who/what/when” of onboarding and approvals.
Ensure the TPRM programme supports “adequate procedures” expectations under global anti‑bribery, sanctions, and financial crime frameworks.
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Own and maintain Clinigen’s TPRM framework and operating standards (scope, risk tiers, minimum due diligence requirements, escalation thresholds, evidence expectations).
Ensure consistent application across regions and business units, partnering with Procurement, Legal, Finance, Quality and operations to align the “who/what/when” of onboarding and approvals.
Ensure the TPRM programme supports “adequate procedures” expectations under global anti‑bribery, sanctions, and financial crime frameworks.
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End-to-End Onboarding: Take complete ownership of new account deployments. Manage all logistics, seed accounts with user data, configure system parameters, and coordinate training schedules so our leadership can step in strictly to deliver the final training.
Customer Success & Support: Act as the primary point of contact for active users. You understand that speed is relative to customer success. You resolve inquiries with the urgency and precision required to ensure seamless clinical operations and a world-class client experience.
Understanding Data: Translate clinical reporting requirements into sound mathematical logic. We will teach you how to use our BI tools to filter data and layout dashboards. You must bring a foundational, intuitive understanding of data mechanics to the table.
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Leads end to end service delivery ensuring that specific objectives are met, reviews and resolves issues and problems related to staffing and estimating, client concerns, and operations. Creates alternative approaches, focusing on strategic or long-term approaches, for client needs as warranted.
Collaborates with account teams, leverages use of innovation, works with account management teams and service delivery/COE resources to identify and develop solution opportunities and ensure appropriate implementation of customer solutions.
Understands and articulates value propositions; understands and leverages operating models to ensure that appropriate, dedicated shared, on-site, off-site, offshore contractor, and company resources are available to meet client needs.
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Project supervisors are responsible for coordinating all labour needs for a given project. This involves picking internal team members, as well as training external labour when necessary. It also involves creating and delivering project instructions to all Project Team members.
Setting goals for performance and deadlines in ways that comply with company's plans and vision. Organizing workflow and ensuring that Project Team understand their duties or delegated tasks. Monitoring Project Team productivity and providing constructive feedback and coaching.
Assist Project Manager/ Executive in the implementing of projects in the field as necessary.
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